Writing Samples

Professional Writing

  • Internal & Executive Communications Manager

    August 2024 - Present

    • Led the development of an enterprise-wide style guide, dictating the standards for internal and external communications.

    • Led communications activities for the longest federal government shutdown in U.S. history in September 2025, partnering with communications leaders from across corporate and sector functions to ensure widespread awareness.

    • Lead the development and dissemination of communications for five executive leaders representing six business areas, including General Counsel, Chief Security Officer, and Chief Information Officer.

    • Maintain standards and drive engagement to intranet subsites for Corporate Legal, Security, Contracts and Supply Chain, Chief Information Office, Corporate Information Security, and more, receiving thousands of hits annually.

    • Partner with technical and non-technical stakeholder personas to ensure awareness of upcoming initiatives, including upskilling, technical changes, UX impacts, and social events throughout the enterprise’s 47,000 employees.

    March 2023 - August 2024

    • Work closely with an adept team of Change Management Analysts to produce project documentation that supports audiences impacted by a variety of critical projects in the US, UK, and Australia.

    • Draft, develop, and disseminate high priority memoranda to support, CIO, CIS, and Office of Technology initiatives including cybersecurity, fundraising, upskilling, and hardware/software changes.

    • Established and maintained internal standard operating procedures and guidance, including templates, images, paragraph libraries, and more, allowing for greater consistency in documentation across multiple IT functions.

    Due to the proprietary nature of my work, samples are not available for my time at Leidos.

  • Information Developer II, Financial & Insurance Solutions

    May 2022 - January 2023

    • Developed and published an in-depth collection of publicly available technical documentation for five pre-configured financial and insurance solutions repos in GitHub and GitLab.

    • Collaborated with highly technical Product Managers, Developers, Data Analysts, and UX Engineers to develop documentation needs that support frequent product releases following six-week sprints.

    • Worked in lockstep alongside an assortment of development teams to maintain consistent language and UX best practices across solutions.

    Samples

    • Connected Underwriting Documentation Site: Connected Underwriting is a pre-configured solution that provides insurance professionals with the tools they need to gather information to establish insurance policies and facilitate communication with prospective policy holders.

    • Connected Claims Documentation Site:Connected Claims is a pre-configured solution that allows insurance professionals the ability to initiate, track, and complete insurance policy claims across a series of policy types.

  • Technical Writer, Communications Manager; Pennsylvania Tax Hub Project

    June 2018 – May 2022

    • Cultivated a comprehensive repository of communications artifacts for the Pennsylvania Department of Revenue’s (DOR) $150M SaaS implementation to modernize internal and external efficiencies.

    • Drafted and refined messaging for deployment across mass communications channels to motivate user adoption of myPATH: the DOR’s new taxpayer-facing system.

    • Audited, consolidated, and greatly improved a vast collection of important DOR correspondence resources by rewriting them to comply with Plain Language Guidelines.

    • Provided review and refinement across a repertoire of critical business deliverables, including for Leadership, Training, Testing, Development, and Change Management teams.

    Samples

Academic Publications